Shipping policy
Last updated: 13 July 2026
This Shipping Policy governs the preparation, dispatch and delivery of orders placed through the Power Natural Life online store, owned by Power Natural Life S.L.U.
1. Contact details
Power Natural Life S.L.U.
NIF: B27743202
Carretera a Moledo S/N
Polígono Industrial Miraflores, Nave 13
36214 Vigo, Pontevedra, Spain
Email: ecommerce@powernaturallife.com
Telephone: 986 196 767 / 672 327 633
2. Shipping destinations
We ship to:
Mainland Spain.
Balearic Islands.
Canary Islands.
Ceuta and Melilla.
Portugal.
Other European Union countries.
Shipments to Portugal are processed under the same conditions applicable to shipments to the rest of the European Union.
Service availability, carriers, costs and delivery times may vary depending on the destination, weight, volume, product type and any applicable transport restrictions.
Power Natural Life may refuse or cancel an order when delivery cannot be carried out safely, legally or in a reasonably viable manner.
3. Carriers
Orders are shipped mainly through:
CTT Express.
XPO Logistics.
The choice of carrier will depend on factors such as:
Delivery address.
Order weight and volume.
Number of packages.
Type of goods.
Special handling requirements.
Classification of the product as dangerous goods.
Availability of the transport service.
The customer may not require the use of a specific carrier unless Power Natural Life expressly agrees to this before the order is confirmed.
4. Dangerous goods and products requiring special transport
Some products may be subject to specific transport regulations, including provisions applicable to dangerous goods.
Such orders may:
Be shipped using a specialised carrier.
Require specific packaging or documentation.
Incur higher transport costs.
Be subject to different delivery times.
Not be eligible for certain delivery methods.
Be unavailable for shipment to certain destinations.
Be shipped separately from the other products in the order.
Where necessary, Power Natural Life may contact the customer before dispatch to request additional information, communicate special conditions or confirm transport costs.
5. Preparation and dispatch days
Orders are prepared and dispatched from Monday to Friday, excluding public holidays.
Orders placed at weekends or on public holidays will begin to be processed on the next working day.
Preparation will begin when:
The order has been correctly confirmed.
Payment has been received or authorised.
The products are available.
All information required to arrange shipment is available.
For orders paid by bank transfer, preparation will not begin until the payment has been received and identified in Power Natural Life's account.
6. Preparation time
The usual preparation time is approximately 1 to 2 working days.
This period is for guidance only and may vary depending on:
The quantity ordered.
The type of product.
The format or packaging.
Stock availability.
The need to prepare several packages.
Classification as dangerous goods.
The need for special transport.
Workload.
Technical or logistical incidents.
Some orders may be prepared on the same day, while others may require a longer period.
The preparation time is separate from the transit time indicated by the carrier.
7. Estimated delivery times
Mainland Spain
Once the order has been dispatched, the usual delivery time is approximately 1 to 2 working days.
This is an estimate and may be extended due to circumstances related to the carrier, the destination, workload, delivery incidents or special characteristics of the goods.
Balearic Islands, Canary Islands, Ceuta and Melilla
Delivery times may be longer than those applicable to mainland Spain and will depend on the available service, transport connections and, where applicable, tax or customs procedures.
Portugal and the rest of the European Union
The delivery time will be calculated according to the country, postcode, carrier, weight, volume and type of goods.
Where possible, an estimate will be shown during checkout or communicated to the customer afterwards.
As these are international shipments, delivery times may vary considerably and may be longer than domestic shipments.
8. Estimated nature of delivery times
Preparation, dispatch and delivery times are estimates and do not constitute a guaranteed date unless Power Natural Life has expressly agreed a specific date in writing.
Delays may occur due to:
Carrier congestion.
Commercial campaigns or periods of high demand.
Weekends and public holidays.
Strikes or labour disputes.
Breakdowns or logistical incidents.
Weather conditions.
Road closures.
Security checks.
Customs or tax procedures.
Restrictions relating to dangerous goods.
Absence of the recipient.
Address errors.
Force majeure.
Power Natural Life does not directly control carriers' routes or delivery schedules.
Where the buyer is a consumer, the order will be delivered without undue delay and within the maximum periods established by applicable law, unless another period has been expressly agreed.
9. Shipping costs
Shipping costs are calculated mainly according to:
Total weight.
Volume.
Number of packages.
Delivery address and country.
Type of service.
Type of product.
Need for special transport.
Classification as dangerous goods.
The applicable amount will be shown during checkout whenever it can be calculated automatically.
Where the characteristics of the order prevent automatic transport calculation, Power Natural Life may contact the customer to communicate the cost before dispatch.
10. Free shipping to mainland Spain
Orders placed through the online store include free shipping to mainland Spain, unless expressly stated otherwise during checkout.
Free shipping may not apply to:
Balearic Islands.
Canary Islands.
Ceuta and Melilla.
Portugal and other European Union countries.
Wholesale orders.
Pallets.
Dangerous goods.
Special transport.
Deliveries requiring additional equipment or services.
Orders whose characteristics do not allow the use of standard parcel services.
Where an additional charge applies, it will be shown or communicated before the order is completed or dispatched.
11. Wholesale orders and pallet shipments
Most products can be requested in wholesale quantities or by the pallet.
These transactions are not necessarily handled through the standard direct-purchase process of the online store.
The customer must use the quotation request form available on the website or contact Power Natural Life.
Wholesale orders may be subject to:
Custom quotation.
Minimum quantity.
Prior availability.
Specific payment terms.
Pallet transport.
Special preparation times.
Transport costs calculated individually.
Specific loading, unloading and delivery conditions.
The quotation will state the conditions applicable to each transaction.
12. Combined or split shipments
As a general rule, products in the same order will be shipped together.
However, Power Natural Life may split an order into several shipments where necessary due to:
Differences in availability.
Weight or volume.
Carrier limitations.
Different warehouses or dispatch points.
Incompatibility between products.
Dangerous goods.
Special packaging or transport requirements.
Safety reasons.
Where an order is split at Power Natural Life's discretion, the customer will be informed where possible.
No additional charges will be applied unless they have been communicated to the customer in advance.
13. Shipment tracking
For certain shipments, the customer may receive by email, SMS or another means:
A tracking number.
A tracking link.
Carrier notifications.
Information about the expected delivery date.
Tracking availability will depend on the carrier, the service selected, the destination and the characteristics of the order.
Some shipments, especially those handled through special transport, dangerous goods services, pallet transport or certain routes, may not offer public real-time tracking.
The absence of a tracking link does not mean that the order has not been dispatched.
14. Delivery address
The customer is responsible for providing a complete, correct and accessible delivery address.
The following details should be checked carefully:
Recipient's name.
Street and number.
Floor, door, unit or premises.
Postcode.
Town/city and province.
Country.
Telephone number.
Email address.
Company name, where applicable.
Power Natural Life will not be responsible for delays or failed deliveries caused by incorrect, incomplete or outdated information.
Once an order has been prepared or dispatched, it may no longer be possible to change the delivery address.
15. Recipient unavailable
Where the recipient is unavailable, the carrier may:
Make another delivery attempt.
Contact the customer.
Leave the parcel at an authorised collection point.
Hold it temporarily at its facilities.
Return it to Power Natural Life.
The procedure will depend on the carrier's conditions and the type of shipment.
The customer must pay attention to communications and follow delivery or collection instructions within the indicated periods.
16. Incorrect address, refusal or uncollected order
Where an order cannot be delivered for reasons attributable to the customer, such as:
Incorrect or incomplete address.
Repeated absence.
Failure to respond.
Failure to collect within the specified period.
Unjustified refusal of the goods.
Unreported access restrictions.
Power Natural Life may require payment of the costs arising from:
The initial shipment.
Return to our facilities.
A new delivery attempt.
Storage, handling or special transport, where applicable.
If the order is returned, Power Natural Life may refund the value of the products once they have been received and inspected, deducting the costs actually incurred where legally permitted.
No new shipment will be made until the customer confirms a valid address and pays the corresponding additional costs.
Where the products can no longer be resold due to their nature, storage conditions, handling or the time elapsed, the customer may lose the right to a refund to the extent permitted by applicable law.
These conditions will not apply where the failure to deliver is the responsibility of Power Natural Life or the carrier.
17. Changes or cancellation before dispatch
The customer may request a change or cancellation while order preparation has not yet begun.
The request must be sent as soon as possible to:
ecommerce@powernaturallife.com
Once preparation, packaging or dispatch has begun, it cannot be guaranteed that the order can be stopped or changed.
If the order has already been shipped, the applicable return and withdrawal conditions will apply.
18. Receipt and inspection of the parcel
The customer should check the external condition of the parcel at the time of delivery.
Whenever possible, we recommend inspecting the shipment in front of the delivery driver before signing for receipt.
Particular attention should be paid to:
Impacts.
Breakage.
Perforations.
Moisture.
Spillage.
Loss of contents.
Broken seals.
Open or tampered packaging.
Missing packages.
Visible deformation.
If there is visible damage, the customer should clearly note this on the carrier's delivery receipt.
We do not recommend signing only as “subject to inspection”; where possible, the visible damage should be described.
19. Damage during transport
Visible damage, partial loss or incidents attributable to transport must be reported to Power Natural Life within 24 hours of receipt.
The notification must be sent to:
ecommerce@powernaturallife.com
It must include:
Order number.
Description of the issue.
Photographs of the outer packaging.
Photographs of the inner packaging.
Photographs of the damaged product.
Photograph of the shipping label.
Number of packages received.
Copy or image of the delivery note, where available.
The customer must keep the product, packaging and all items received while the claim is being processed.
Reporting the issue within the first 24 hours is particularly important in order to document the damage and submit a claim to the carrier.
The expiry of this period does not remove any mandatory legal rights of consumers and users, but it may make it more difficult to establish that the damage occurred during transport.
20. Incorrect, missing or defective products
If the order contains:
An incorrect product.
A quantity different from that ordered.
An apparently defective product.
A missing item or package.
The customer should contact Power Natural Life as soon as possible and provide photographs and any information needed to verify the issue.
Once the case has been reviewed, Power Natural Life may:
Send the correct product.
Send the missing quantity.
Replace the product.
Collect the incorrect or defective item.
Issue a full or partial refund.
Where the issue is attributable to Power Natural Life or the product arrived damaged, the customer will not bear the costs necessary to resolve it.
21. Delivery of professional or wholesale orders
For B2B, wholesale, pallet or special-goods orders, the customer must ensure that the delivery location:
Is accessible to the transport vehicle.
Has sufficient space.
Can receive the contracted weight and volume.
Has staff available during delivery.
Meets the necessary safety conditions.
Unless the quotation or contracted service states otherwise, delivery may be made to kerbside, loading dock, entrance, warehouse unit or another point accessible to the carrier.
Special unloading equipment, tail lifts, cranes, forklifts, booked delivery slots or indoor deliveries must be requested before accepting the quotation or confirming the order.
If the customer does not communicate these requirements, additional costs or a failed delivery may result.
22. Canary Islands, Ceuta and Melilla
Shipments to the Canary Islands, Ceuta and Melilla may be subject to:
Customs or tax procedures.
Local taxes.
Customs clearance fees.
Administration fees.
Inspections.
Restrictions on certain products.
Longer delivery times.
Taxes, duties, clearance fees or charges payable at destination are not included in the price unless expressly stated otherwise.
The recipient is responsible for completing the required procedures, providing any requested documentation and paying amounts legally due.
If the customer refuses the order because they do not wish to bear these costs, costs arising from shipment, return, handling or customs may be deducted from the refund where legally permitted.
23. Shipments within the European Union
Customers in other European Union countries are responsible for checking that the products purchased may legally be received, stored, used or marketed in the destination country.
Certain products may be subject to national, professional, environmental, health, agricultural, chemical or transport restrictions.
Power Natural Life may request additional documentation or refuse shipment where there are reasonable doubts about its legal or logistical viability.
24. Transfer of risk
Where the buyer is a consumer, the risk of loss or damage will pass when the buyer, or a third party indicated by the buyer other than the carrier, physically receives the order.
If the consumer independently appoints a carrier not offered by Power Natural Life, risk may pass when the goods are handed over to that carrier, in accordance with applicable law.
For B2B transactions, transfer of risk may be governed by the commercial, transport or delivery terms agreed for the order.
25. Delays and incidents
In the event of a delay, the customer may contact Power Natural Life to request information.
Power Natural Life will make reasonable enquiries with the carrier, but cannot guarantee an exact delivery date or directly control the route, time slot or actions of the delivery driver.
Where an order is subject to a significant delay, the rights and remedies established by the applicable regulations will apply.
A carrier delay does not automatically entitle the customer to refuse the goods where they are delivered within the legal or agreed period and are in proper condition.
26. Force majeure
Power Natural Life will not be liable for delays or failures caused by circumstances beyond its reasonable control, such as:
Extreme weather conditions.
Natural disasters.
Fires or floods.
Strikes.
Labour disputes.
Road blockages.
Armed conflicts.
Epidemics.
Power outages.
General communications failures.
Administrative restrictions.
Serious supply problems.
Suspension of transport routes.
Other force majeure events.
Where possible, the customer will be informed and reasonable measures will be taken to reduce the consequences.
27. Collection from our premises
We currently do not offer collection of orders from Power Natural Life's premises.
All orders placed through the online store must be delivered by a transport company.
Customers should not travel to our premises to collect goods without prior express authorisation.
28. Relationship with other policies
Returns following a correct delivery are governed by the Returns and Refunds Policy.
General conditions relating to purchase, payment, contracting and liability are governed by the Terms of Service.
In the event of any conflict, the specific conditions expressly accepted for the order and the applicable mandatory law will prevail.
29. Contact
For any query relating to the status, delivery or transport of an order:
Power Natural Life S.L.U.
Email: ecommerce@powernaturallife.com
Telephone: 986 196 767 / 672 327 633
Address:
Carretera a Moledo S/N
Polígono Industrial Miraflores, Nave 13
36214 Vigo, Pontevedra
Spain